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Use the numbered diagram and list below to identify the primary buttons and controls on the Cisco 8841 desk phone.

1. VM Indicator
2. Phone Display
3. Line/Feature Buttons
4. Soft Keys (Phone Features)
5. Navigation Pad
6. Release Key
7. Hold Button
8. Conference Button
9. Transfer Button
10. Speaker Button
11. Mute Button
12. Headset Button
13. Dial Pad
14. Volume Adjustment
15. Directory
16. Application Button (Phone Settings)
17. Voicemail Button
18. Back Button
19. Handset

Use the appropriate dialing format for emergency, campus, local, long-distance, or toll-free calls.

1. Emergency calls

   Dial 911 or 9-911.

2. On-campus calls

   Dial the four-digit extension.

3. Local calls

   Dial 9-xxx-xxx-xxxx.

4. Long-distance or toll-free calls

   Dial 9-1-xxx-xxx-xxxx.

Use the Hold button to temporarily place an active call on hold and resume it later.

1. Place the call on hold

   During an active call, press the Hold button.

   

2. Resume the call

   Press the Resume soft key to retrieve the call.

3. Resume a specific call

   If multiple calls are on hold, use the navigation key to select the call you want, then use the appropriate soft key to resume it.

Answer an incoming call while placing your current call on hold.

1. Answer the incoming call

   When you hear the call waiting tone, press the Answer soft key.

2. Return to the first call

   Your current call is automatically placed on hold. Use the hold and resume instructions to switch between calls.

Use the Transfer button to send an active caller to another phone number or extension.

1. Start the transfer

   During an active call, press the Transfer button.

   

2. Dial the recipient

   Dial the phone number or extension for the person receiving the transfer.

3. Complete the transfer

   Press the Transfer button again.

4. Return to the caller if needed

   If the receiving party refuses the transfer, press the EndCall soft key, then press the Resume soft key to return to the original caller.

Conference calls allow up to six participants, including the person who initiates the conference.

1. Start the conference

   During an active call, press the Conference button.

   

2. Dial the participant

   Dial the phone number or extension of the person you want to add.

3. Add the participant

   Press the Conference button again to add the participant. Repeat as needed to add additional participants.

4. View conference participants

   While on a conference call, press the More soft key, then select the ConfList soft key to view active participants.

Set up your mailbox by recording your name and greeting, then replacing the default voicemail password.

1. Open voicemail

   Press the Messages key on your Cisco phone.

   

2. Enter the default password

   When prompted, enter the default voicemail password: 531531#.

3. Follow the setup prompts

   Follow the prompts to record your name, record a standard greeting, and set a new password.

4. Create a valid password

   Your new voicemail password must meet the following requirements:

   • It must contain at least four digits.
   • It cannot be the last four digits of the phone number.
   • It cannot be the reverse of the phone number.
   • It cannot use consecutive digits, such as 1234 or 5678.
   • It cannot repeat two different digits in sequence, such as 1212.
   • It cannot contain three identical digits, such as 8882.

Use the Messages key to check voicemail directly from your assigned Cisco desk phone.

1. Press Messages

   Press the Messages key on your Cisco desk phone.

2. Enter your password

   When prompted, enter your voicemail password.

3. Choose an option

   Use the voicemail menu to check new messages, send a message, review saved messages, or access setup options.

You can check voicemail from another �ԹϺ��� desk phone or from an outside phone.

1. Call the voicemail system

   Dial (609) 626-6800.

2. Identify your mailbox

   Press *, then enter your extension number followed by #.

3. Sign in

   Enter your voicemail password when prompted.

Change your voicemail password through the voicemail setup menu.

1. Sign in to voicemail

   Access your voicemail using the Messages key or by calling the voicemail system.

2. Open password settings

   Press 4-3-1.

3. Enter a new password

   Enter your new password, then press #.

4. Confirm the new password

   Enter the new password again, then press # to save it.

Use the voicemail setup menu to re-record your standard greeting or select a different greeting type.

1. Sign in to voicemail

   Access your voicemail using the Messages key or by calling the voicemail system.

2. Open greeting settings

   Press 4-1-1.

3. Record your greeting

   After Cisco Unity plays your current greeting, press 1 to re-record it. Press 3 to record a different greeting, choose the greeting type, and then record it.

Use the extension ranges below to identify the applicable �ԹϺ��� telephone exchange.

Main switchboard:609-652-1776

The main switchboard number is the exception to the extension-to-exchange ranges listed above.

Cisco Jabber allows you to remotely access your desk phone from anywhere using your computer. Cisco Jabber is pre-configured for desktop and laptop computers. It can also be set up upon request on Android and iOS mobile devices.

1. Use Jabber on a computer

   Cisco Jabber is pre-configured for supported desktop and laptop computers.

2. Review setup instructions

   Visit the Cisco Jabber support page for setup instructions.

3. Request mobile access

   To request Cisco Jabber access for an Android or iOS device, call the ITS Help Desk at 609-652-4309.